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Channels are the messaging platforms your agent listens and responds on. Each instance can connect to one channel at a time.

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Discord

  1. Create a bot in the Discord Developer Portal.
  2. Copy the bot token.
  3. In the Operator dashboard, open your instance and go to Channels.
  4. Select Discord, paste your bot token, and add your server ID.
  5. Invite the bot to your Discord server using the OAuth2 URL from the Developer Portal.
The agent will start responding to messages in channels where it has access.

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Telegram

  1. Create a bot with BotFather on Telegram.
  2. Copy the bot token.
  3. In the Operator dashboard, open your instance and go to Channels.
  4. Select Telegram and paste your bot token.
The agent responds to direct messages and group messages where the bot is a member.

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Slack

  1. In the Operator dashboard, open your instance and go to Channels.
  2. Select Slack and follow the OAuth flow to connect your workspace.
  3. Invite the bot to the channels where you want it to respond.
The agent responds in channels where it’s been invited and in direct messages.

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Switching channels

You can disconnect a channel and connect a different one at any time from the dashboard. The agent’s configuration and conversation history are preserved.